TotalCare Managed Technology Services & IT

What is an MSP?

You may have heard the acronym MSP.  What is it?  A Managed Services Provider, generally speaking, can provide an entire team of IT professionals at a much lower cost than hiring your own staff to cover all areas of technology expertise required to run your business. 

We have the capability to manage your entire IT infrastructure 24x7x365 by utilizing software platforms for customized process automation on physical devices like servers, computers, and laptops.  Our incident-management platform keeps track of any issues you may experience along with a documented progress to resolution. 

This video helps to explain the concept.

Make your IT spending worth it.

Techspert’s got your back. Let us deliver true value and cybersecurity to your business so you can focus on growing, not IT problems.

Our TotalCare Solutions

Techspert’s TotalCare solutions encompass all aspects of your technology footprint. We offer three options of coverage to make it simple for you.*

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✓ Included     + Add-on

GUARANTEES
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
Information Privacy
3rd-Party Cybersecurity Audit to Ensure Our Security
Make Things Right
100% Satisfaction
Live Call Answering
MANAGED SUPPORT
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
Monday - Friday 8:30 AM EST - 5:00 PM EST
Remote: Hourly Rate
Remote: Discounted Rate
Monday - Friday 8:30 AM EST - 5:00 PM EST
On-Site: Hourly Rate + Travel Time
On-Site: Discounted Rate + Travel Time
After-Hours & Weekend Support
Remote: Hourly Rate
Remote: Discounted Rate
Remote: Discounted Rate
After-Hours & Weekend Support
On-Site: Hourly Rate + Travel Time
On-Site: Discounted Rate + Travel Time
On-Site: Discounted Rate + Travel Time
Holiday Support
Remote: Hourly Rate
Remote: Discounted Rate
Remote: Discounted Rate
Holiday Support
On-Site: Hourly Rate + Travel Time
On-Site: Discounted Rate + Travel Time
On-Site: Discounted Rate + Travel Time
Emergency Remote Response
2 Hours or less
1 Hour or less
1 Hour or less
Emergency On-Site Response
As Available
Same Calendar Day
Same Calendar Day
Small Projects (2 hours or less)
PROACTIVE CLIENT MANAGEMENT
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
Payment and Invoice Portal
Self-Service Portal
Weekly Tech Tips
Technology/Strategic Business Reviews
Periodic Security Assessments
MANAGED USER CORE
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
2FA/MFA
Email SPAM Filtering
Phishing Simulation
Available Cybersecurity Awareness Videos
Password Vault
Microsoft 365 or Google Workspace License Management
Whitelist/Blacklist Email Management
Provision Users
Microsoft 365 Cloud (SIEM) Monitoring
Microsoft 365 or Google Workspace Account Backup
MANAGED COMPUTER CORE
BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
PROFESSIONAL SERVICES
PROFESSIONAL SERVICES
PROFESSIONAL SERVICES
Microsoft 365 License Management
Support and Incident Resolution
Provision Computers *Services Only; All Hardware and Software at Additional Cost
1 Computer Per Month No Carryover
Software Install *Services Only; All Hardware and Software at Additional Cost
COMPUTER CYBERSECURITY DEFENSES
COMPUTER CYBERSECURITY DEFENSES
COMPUTER CYBERSECURITY DEFENSES
AI Enhanced Endpoint Protection
Application Control
VPN Client
Zero Trust Software Whitelisting
SIEM
MDR/SOC
Computer Data Backup
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Hard Drive Encryption
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Cybersecurity Event Remediation
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PROACTIVE MONITORING & MAINTENANCE
PROACTIVE MONITORING & MAINTENANCE
PROACTIVE MONITORING & MAINTENANCE
24/7/365 Proactive Management & Alerts
Scheduled Preventative Maintenance
Microsoft/Windows Patching
3rd-Party Application Patching (Adobe, Chrome, Edge Mozilla…)
Automatic Escalation & Resolution Alerts
Service Auto-Healing
Custom Alerts
Automated Software Deployment
MANAGED SERVER CORE
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
BDR Appliance Backup
24/7/365 Proactive Management & Alerts
Microsoft/Windows Patching
3rd-Party Application Patching (Adobe, Chrome, Edge Mozilla…)
Automatic Escalation & Resolution Alerts
Service Auto-Healing
Custom Alerts
Firmware Updates
Remote Support and Fix Server Issues
On-site Support and Fix Server Issues
24/7/365 NOC
MANAGED SITE SERVICES
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
Next-Gen Firewall with Total Security Suite
Dark Web Monitoring
Network Monitoring and Alerts for All Computers
Network Security Assessment Reporting
Hardware Inventory and LifeCycle Reports
Disaster Recovery Plan
Site-to-Site VPN
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✓ Included     + Add-on

*  Options may change without notice. Actual proposal will be up to date.

We got your back, remember?

Learn about what Techspert can do for your growing business. We’ll give you security you can trust.

How can we serve you today?

 



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