Our Services
Complete infrastructure protection and business acceleration. From secure phone systems to enterprise-grade managed IT.
TotalCare Managed IT
Complete infrastructure management means no more scrambling when something breaks. Your systems are monitored 24/7, patched proactively, and defended against threats in real time.
TotalCare is our flagship service — the foundation for every partner's operational stability and security. We replace fragmented point solutions with one unified approach to infrastructure health.
Your team focuses on business. We handle the technology.
24/7 Monitoring & Alerting
Every server, workstation, and device monitored. Issues detected and escalated before they impact your business.
Proactive Maintenance
Regular patching, updates, and optimization keep your infrastructure running at peak performance.
Help Desk Support
Tier 1 and Tier 2 technical support for end-user issues — desktop, mobile, software, and troubleshooting.
Security Monitoring
Threat detection, vulnerability scanning, and incident response integrated into your infrastructure.
Rapid Response
Critical issues get priority escalation. We aim for 60-second initial response on Severity 1 incidents.
Reporting & Insights
Monthly reports show uptime, response times, completed projects, and strategic recommendations.
Co-Managed IT
You have internal IT staff. We extend their capabilities. Co-MITS is the hybrid approach — your team focuses on strategic projects while we handle monitoring, patching, security, and day-to-day support.
This model works best for organizations with 30+ employees and existing IT infrastructure. Your internal team stays in charge. We become the extra hands that eliminate burnout and free them to drive innovation.
Seamless Integration
We work alongside your IT team, not replacing them. Regular sync meetings ensure alignment on strategy.
Shared Responsibilities
You define the boundary. We handle monitoring, patching, and Level 2/3 support. Your team owns strategy.
Scalable Support
Add resources as you grow. No need to hire when workload spikes — we scale with you.
Budget Predictability
Fixed monthly cost for your defined scope. No surprise tickets or surprise staffing gaps.
Knowledge Transfer
We share best practices and help your team level up their capabilities.
Security Oversight
We bring compliance expertise and threat detection that your internal team may lack.
Hardware & Software Procurement
The wrong equipment choice is expensive. The wrong software license is a compliance risk. We source, negotiate, and deploy the right solutions for your business — not what the vendor wants to sell.
We handle vendor relationships, licensing compliance, and deployment so you don't have to. Better pricing. Better outcomes. Better compliance.
Vendor Relationships
We negotiate volume discounts with major vendors. You get better pricing through our partnerships.
Licensing Compliance
Audit your current licenses. Ensure compliance. Avoid costly penalties and unexpected audits.
Deployment & Setup
We image, configure, and deploy hardware. It arrives ready to use — not sitting in a box.
Inventory Management
Track assets, manage warranties, and plan replacement cycles proactively.
Needs Assessment
We evaluate your actual requirements before recommending equipment. No overkill, no undershooting.
Refresh Planning
Lifecycle planning ensures you replace equipment before failure — and budget accordingly.
Virtual CIO, CSO & Compliance
You don't need a full-time executive. You need executive-level guidance. Our Virtual CIO and Chief Security Officer services bring strategic oversight, compliance planning, and security governance without the full-time cost.
Ideal for growing organizations, regulated industries, or companies pursuing certifications like ISO 27001, HIPAA, SOC 2, or CMMC.
Compliance Roadmaps
Clear path to HIPAA, SOC 2, ISO 27001, CMMC, or industry-specific compliance. Step-by-step guidance.
Strategic Planning
Multi-year IT strategy aligned with business goals. Investment priorities. Technology roadmap.
Security Policies & Documentation
Build your security program from the ground up — policies, procedures, incident response plans.
Risk Assessments
Independent evaluation of your security posture. Vulnerability analysis. Recommendations prioritized by risk.
Audit Preparation
Ready audits and assessments. Documentation review. Mock audits. Success on the real thing.
Board Reporting
Executive-level summaries for board meetings. Security metrics. Risk dashboards.
Full Coverage WiFi
Dead zones. Dropped calls. Slow speeds. These aren't just annoying — they're a security vulnerability. Unsecured or poorly designed wireless is a direct attack vector.
We design enterprise-grade WiFi that provides complete coverage, high performance, and security controls you can't get from consumer equipment.
Site Survey & Design
Professional RF survey identifies dead zones. We design complete coverage — no surprises after install.
Enterprise Security
WPA3 encryption, guest network isolation, and device policies prevent unauthorized access.
High-Performance Hardware
WiFi 6E access points rated for enterprise environments. Not consumer-grade routers.
Centralized Management
Manage all access points from one dashboard. Updates, policies, and monitoring in one place.
Guest Access Control
Safely provide guest WiFi without exposing your network. Bandwidth limits and time-based access.
Performance Monitoring
Real-time analytics show usage, bandwidth, connected devices, and any connectivity issues.
Disaster Recovery & Business Continuity
Ransomware. Hardware failure. Natural disaster. Data corruption. When the worst happens, you need a safety net. BC/DR ensures your data is recoverable and your business keeps running.
This is the outer ring of protection. Even if a breach penetrates any of the 6 Areas, rapid recovery means minimal downtime and minimal loss.
Purpose-Built Backup Appliances
Enterprise backup hardware with on-premises snapshots for instant recovery. Not cloud-only.
Cloud-Based Backup
Geographically redundant cloud storage ensures recovery even if your site is destroyed.
Recovery Time Objective (RTO)
Most systems recover in hours, not days. We define your RTO and build to meet it.
Minimal Data Loss (RPO)
Frequent snapshots and backups mean minimal data loss — typically under 1 hour.
Regular Testing & Validation
We test recovery procedures quarterly. Backups that aren't tested don't count.
Documented Procedures
Clear runbooks for different failure scenarios. Your team knows what to do when it matters.
3CX Phone Systems
Modern unified communications that work the way your team works. Crystal-clear calls, mobile integration, advanced call management, and cost savings that exceed traditional phone systems.
3CX integrates with your existing tools — Teams, Outlook, CRM platforms — so communication flows naturally without jumping between apps. Deploy on-premises or cloud-hosted. Scalable from 5 to 5,000 users.
Mobile-First Design
Manage calls, voicemail, and messaging from any device, anywhere.
Real Cost Savings
Eliminate expensive carrier contracts. Often pays for itself in 12 months.
Professional IVR & Queuing
Auto-attendants, call routing, hold music — enterprise features for any size.
Live Chat & Messaging
Built-in website live chat, WhatsApp, and SMS messaging — meet customers on the channels they prefer.
Call Recording & Analytics
Automatic call recording, detailed call logs, and real-time reporting so you always know what's happening.
Voicemail to Email
Voicemail transcriptions delivered straight to your inbox. Never miss a message, even when you're away.
Ready to Protect & Accelerate Your Business?
Every organization's needs are different. Let's talk about what protection and acceleration look like for you.