7 Signs It’s Time To Replace Your IT Provider

7 Signs It’s Time To Replace Your IT Provider

by | Jan 14, 2025 | Newsletter

When it comes to IT support, most business owners assume “good enough” is just that – good enough. But what if your IT provider is actually putting your business at risk with slow responses, poor communication or a lack of proactive solutions?
The truth is, you might not know how bad your IT support is until you see what great IT service looks like. If any of the following signs sound familiar, it’s time to start shopping for a new IT provider.
1. You Can’t Reach Them During Emergencies
When you’re facing a network meltdown or a cybersecurity breach, waiting on hold or leaving a voicemail isn’t an option. A reliable IT provider should answer your calls live or return them within 30 minutes, especially in emergencies.
If your provider is MIA when you need them most, that’s a big red flag.
2. They Don’t Monitor Your Network Proactively
Your IT provider should be the one alerting you to issues – not the other way around. Proactive monitoring means they’re tracking your systems for downtime, breaches and inefficiencies, then bringing solutions to you before problems arise.
If you’re constantly finding issues they’ve missed, they’re not doing their job.
3. Cybersecurity Isn’t Their Priority
“Cybersecurity” isn’t just a buzzword, it’s the backbone of modern IT. If your provider hasn’t created and implemented a comprehensive cybersecurity plan that includes ransomware protection and data backup, they’re putting your business at risk.
Great IT providers are always proposing new ways to keep you safe from the latest hacker tricks. If yours isn’t, it’s time to rethink your partnership.
4. Their Support Is Inconsistent And Hard To Use
Are they responsive even for nonemergency issues? Do they have a clear, customer-friendly ticketing system to log and prioritize your requests?
If your team is frustrated by long waits, unresolved problems or clunky processes, you’re dealing with a provider who’s not putting your needs first.
5. They Don’t Provide Clear Invoices
You should always know exactly what you’re paying for. If you’re getting vague invoices or being nickeled-and-dimed for every little service, that’s a problem. Transparency about costs is a hallmark of a great IT provider, and you deserve to know where your money is going.
6. They’re Not Testing Backups Regularly
Backing up data is critical – but if no one is testing those backups, you could be in for a rude awakening when disaster strikes. If your IT provider isn’t doing regular test restores to ensure your data can be recovered, it’s time to find someone who takes your backups as seriously as you do.
7. Projects Are Always Late And Over Budget
Does every IT project feel like a surprise party – with unexpected delays, hidden costs and zero communication? Great IT providers deliver on time and within budget (or at least keep you in the loop if things go off track).
If you’re tired of constantly chasing them for updates, it’s time to look elsewhere.
Stop Settling For Subpar IT Support
Bad IT support is more than a headache – it’s a liability. If any of these signs hit close to home, it’s time to see what truly great IT service looks like.
Start with a FREE Network Assessment. We’ll evaluate your current setup, identify vulnerabilities and leave you with actionable steps to improve your technology.
Click here to book your FREE Network Assessment now or call our office at  216-800-7800.
Let us take the stress out of your IT so you can focus on growing your business.

Inside Look: How Hackers Use AI To Attack Your Business

Inside Look: How Hackers Use AI To Attack Your Business

by | Jan 13, 2025 | Newsletter

If you think hackers are only targeting Fortune 500 companies, think again.
Thanks to artificial intelligence, cybercriminals now have the power to scale their attacks like never before – and small business owners are at the top of their hit list. Why? Because cybercriminals know you don’t have the resources of a big corporation but still have valuable data they can exploit.
Hackers are no longer just sending poorly written e-mails or guessing passwords with slow, simplistic software. AI gives them smarter, faster tools to outthink and outmaneuver businesses that aren’t prepared. And if you don’t have a rock-solid defense, they will find a way in.
Here’s how hackers are weaponizing AI and, more importantly, how you can protect yourself from becoming their next victim.
AI-Powered Phishing Scams
Traditional phishing attacks relied on generic, poorly written e-mails. You’ve likely read a few with spelling errors or grammatical issues. AI has upped the ante with highly personalized, convincing messages tailored to individual targets. Hackers use AI to:
  • Scrape social media and business websites for personal details.
  • Craft e-mails that mimic real contacts or brands.
  • Adapt language and tone to sound authentic.
Example: Imagine receiving an e-mail that looks like it’s from your bank. It’s addressed to you personally, mentions your company name and references a recent “transaction attempt” that was declined. It asks you to “click here to confirm your information” or “update your credit card details to avoid account suspension.”
Here’s where the attack happens:
  • If you click the link, it takes you to a fake website designed to look exactly like your bank’s login page. When you enter your credentials, hackers capture your username and password.
  • Alternatively, the link may install malware on your system, silently giving hackers access to your data, keystrokes or even your entire network.
The result? Hackers have what they need to empty your account, steal sensitive business data or launch further attacks on your company.
Automated Vulnerability Scanning
Hackers now deploy AI to automate the process of scanning small businesses for vulnerabilities. Tools powered by AI can:
  • Identify outdated software or weak network configurations.
  • Target these vulnerabilities faster than ever before.
Impact: Small businesses with limited IT resources often become easy prey for these automated attacks. Hackers can identify and exploit a weakness within minutes, giving them access to your systems before you even realize there’s an issue. The result? Costly downtime, data theft or even complete loss of access to your network.
AI-Driven Malware
AI enables hackers to create malware that evolves quickly. These malicious programs:
  • Avoid detection by learning how antivirus software works.
  • Adapt in real time to exploit new vulnerabilities.
Real Threat: AI-powered ransomware can now lock down systems faster and demand ransoms more effectively, putting small businesses at greater risk.
Deepfake Technology For Social Engineering
AI-generated deepfake videos and audio are no longer just tools for Hollywood. Hackers use this tech to impersonate executives or trusted contacts, convincing employees to:
  • Transfer funds.
  • Share sensitive data.
Example: Imagine your CFO receives a call that sounds exactly like your CEO, complete with their tone, phrasing and even their sense of urgency. The “CEO” instructs the CFO to urgently wire funds to a vendor to close a big deal. The voice is so convincing that the CFO complies without a second thought – only to discover later that the funds were sent to a fraudulent account.
Deepfakes make these scams shockingly believable, leaving even the most cautious employees vulnerable to manipulation.
Advanced Password Cracking
AI-powered algorithms can guess passwords at lightning speed. Using techniques like pattern recognition, hackers can crack even moderately strong passwords.
Tip: Multifactor authentication is no longer optional – it’s essential to combat this growing threat.
How To Protect Your Business From AI-Powered Cyberthreats
  1. Invest In AI-Driven Defenses: Use cybersecurity tools that leverage AI to detect and respond to threats in real time.
  2. Educate Your Team: Train employees to recognize phishing attempts and social engineering tactics.
  3. Conduct Regular Audits: Regularly assess your IT infrastructure for vulnerabilities.
  4. Strengthen Authentication: Implement multifactor authentication and encourage the use of strong, unique passwords.
  5. Partner With Experts: Managed IT providers can help small businesses stay ahead of the curve with proactive monitoring and security solutions.
AI is transforming cybersecurity – for both attackers and defenders. While hackers are using AI to target vulnerabilities, businesses can also use it to bolster their defenses. Staying informed and proactive is key to keeping your business safe in this ever-evolving digital battlefield.
Ready to fortify your business? Click here or call our office at 216-800-7800 to schedule a FREE Cybersecurity Assessment today to ensure your defenses are AI-proof.


Data Privacy Day: How To Protect Your Business From Costly Data Breaches

Data Privacy Day: How To Protect Your Business From Costly Data Breaches

by | Jan 6, 2025 | Newsletter

January 28 is Data Privacy Day, a global reminder of just how vital it is to keep sensitive information secure. For business owners, “data privacy” is more than just a buzzword; it’s a critical part of protecting your bottom line.
Data breaches cost businesses an average of $4.35 million in 2023, according to IBM’s Cost Of A Data Breach report, and that number is only going up. The good news? With the right precautions, you can minimize your risk and avoid becoming a headline.
Why Data Privacy Matters For SMBs
Many small and midsized businesses assume they’re too small to be targeted by cybercriminals. Unfortunately, that’s a myth. Nearly 43% of cyber-attacks target small businesses, and most of these businesses lack the resources to recover from a significant breach.
The consequences of a data breach can be devastating:
  • Financial Losses: From ransom payments to fines and legal fees.
  • Reputational Damage: Loss of customer trust can result in lost business.
  • Operational Disruption: Downtime caused by breaches can paralyze your business.
What Types Of Data Do Cybercriminals Target?
Hackers are primarily after:
  • Customer Information: Credit card numbers, addresses and login credentials.
  • Employee Records: Social Security numbers, health records and payroll details.
  • Business Financials: Bank account details, invoices and trade secrets.
But they will exploit any data they can get their hands on!
How Does Data Get Stolen?
Cybercriminals are constantly innovating ways to steal data, and some of the most common methods include:
  • Phishing: Tricking employees into revealing sensitive information through fraudulent e-mails or links.
  • Ransomware Attacks: Locking you out of your own data and demanding payment to regain access.
  • Weak Passwords: Exploiting easily guessable or reused passwords to access your systems.
  • Unsecured Networks: Intercepting data transmitted over public WiFi or unprotected systems.
It’s important to take every precaution possible to prevent your data from being compromised! Here’s how to strengthen your data privacy!
Know Your Data
The first step in protecting your data is understanding what you have and where it’s stored. Conduct a data inventory to identify:
  • Customer information.
  • Employee records.
  • Sensitive financial details.
  • Who has access to what data.
Quick Tip: Only collect and store what you truly need – less data means less risk.
Encrypt Everything
Encryption turns sensitive data into unreadable code, making it useless to hackers without the decryption key. From e-mails to databases, encryption should be a standard practice.
Pro Tip: Ensure encryption is applied both in transit and at rest for maximum security.
Implement A Strong Access Control Policy
Not every employee needs access to all your data. Adopt a principle of least privilege (PoLP), ensuring team members only access what’s necessary for their role.
Example: Your marketing team doesn’t need to see payroll data
Train Your Team
Human error is a leading cause of data breaches. Regularly train employees on data privacy best practices, including:
  • Recognizing phishing attempts.
  • Safeguarding devices in public spaces.
  • Reporting suspicious activity immediately.
Statistic: 88% of data breaches are caused by employee mistakes, according to Stanford University research.
Partner With A Trusted IT Provider
Managing data privacy is complex, and SMBs often lack the resources to do it alone. A managed IT provider can help:
  • Conduct regular audits.
  • Monitor for vulnerabilities.
  • Respond quickly to potential threats.
Don’t Leave Data Privacy To Chance
Data breaches don’t just cost money – they can cost your reputation or even your business. This Data Privacy Day, take the opportunity to evaluate your security practices and make necessary improvements.
Start with a FREE Network Assessment to uncover your vulnerabilities and ensure your business is protected against costly breaches.
Click here to schedule your FREE assessment and take control of your data privacy today!
Let’s make 2025 the year your business stays one step ahead of the threats.

New Year, New Tech: Top IT Upgrades To Supercharge Your Business In 2025

New Year, New Tech: Top IT Upgrades To Supercharge Your Business In 2025

by | Jan 2, 2025 | Newsletter

January isn’t just for fresh starts and ambitious resolutions – it’s the perfect time to evaluate your business’s technology needs. As we step into 2025, staying competitive means leveraging IT solutions that boost efficiency, improve security and prepare you for the demands of a rapidly changing, AI-focused digital world.
The cost of outdated or inefficient IT systems is steep: According to a report by ITIC, the average cost of IT downtime for an SMB is $1,670 per minute per server! There are also other costs that we can’t measure in direct dollars, but the loss is still felt. This is the cost of constant disruptions to business through dropped calls, lagging Internet, improperly organized cloud systems, etc.
With that in mind, here are the top IT upgrades that can set your business up for success this year.
1. Move To The Cloud – Enhance Flexibility And Reduce Costs
Cloud solutions are no longer just about file storage; they’re the backbone of modern business operations. If you don’t use them, you are not only behind but working inefficiently. From improving collaboration for remote teams to ensuring business continuity in the event of an outage, moving to the cloud offers:
  • Reduced reliance on physical servers.
  • Scalable resources tailored to your needs.
  • Lower IT maintenance costs.
Businesses using cloud technologies report a 20% average reduction in IT spending, according to Flexera.
2. Strengthen Your Cybersecurity Strategy
With cyberthreats evolving daily, it’s critical to stay one step ahead. Cybercrime is expected to cost businesses $10.5 trillion annually by 2025, according to Cybersecurity Ventures. Protect your business with:
  • Endpoint detection and response (EDR) solutions.
  • Multifactor authentication (MFA).
  • Proactive threat monitoring through a managed security service provider (MSSP).
Prioritizing cybersecurity is not just about protection – it’s about maintaining trust and avoiding costly downtime or reputational damage.
3. Upgrade Your Hardware
Outdated devices can bottleneck productivity and expose your network to vulnerabilities. If your computers, servers or networking equipment are several years old, consider replacing them with more efficient and secure alternatives.
What To Look For:
  • Energy-efficient devices.
  • Compatibility with Windows 11 as Windows 10 support ends in October 2025. (Work on this SOONER than later so you aren’t scrambling at the deadline!)
  • Hardware designed for advanced applications like AI and cloud computing.
4. Leverage AI-Powered Tools For Operational Efficiency
Artificial intelligence is no longer a luxury – it’s a necessity for businesses looking to streamline operations. AI tools can:
  • Automate repetitive tasks.
  • Enhance customer service with smarter chatbots.
  • Provide real-time data insights to inform decision-making.
And so much more! For example, AI-driven tools can help your IT team identify and resolve issues before they impact your business and even handle customer service questions or complaints.
5. Adopt Unified Communications
Unified Communications as a Service (UCaaS) brings your e-mail, phone, video conferencing and chat tools into one integrated platform. The result? Better collaboration, reduced miscommunication and significant time savings.
Pro Tip: Look for UCaaS solutions with built-in security and integration capabilities to ensure seamless adoption across your team.
Every business has unique needs, and IT upgrades are not a one-size-fits-all solution. While these suggestions provide a starting point, the best results come from building an optimized system tailored to your specific goals and challenges.
That’s where a FREE Network Assessment can make all the difference. By evaluating your current infrastructure, identifying inefficiencies and prioritizing your investments, you can make informed decisions that maximize your IT budget and create a system designed for efficiency and growth.
Ready to future-proof your business to scale up in 2025? Call us at  (216) 800-7800 or click here to schedule your FREE Network Assessment today and take the first step toward a smarter, more secure IT environment.

Find Out If Your Social Security Number Is Leaked

Find Out If Your Social Security Number Is Leaked

by | Dec 30, 2024 | Newsletter

By this point, most people’s Social Security numbers (SSNs), a.k.a. one of the most important pieces of data assigned to you, have found their way onto the dark web. Thanks to breaches at major companies, government sites and even health care providers, millions of SSNs are floating around in cybercriminal circles. It’s alarming, but is it really that big of a deal?

Spoiler alert: yes, it is. Here’s why a compromised SSN can wreak havoc on your life, how to check if yours has been leaked and what to do if it has.

Is A Leaked Social Security Number Really That Serious?

Your Social Security number is a key piece of your identity, especially in the US. With just your SSN, a hacker can unlock a world of financial and personal information, allowing them to impersonate you, take out loans and potentially access sensitive accounts. Even if you don’t see the immediate impact, criminals can hold on to SSNs for years, waiting for the right moment to strike.

What Can Happen If Someone Has Your Social Security Number?

Having your SSN in the wrong hands can lead to:

·         Identity Theft: Fraudsters can use your SSN to open credit accounts, take out loans or even file false tax returns in your name.

·         Employment Fraud: Someone could use your SSN to obtain a job, which could leave you with unexpected tax issues.

·         Medical Fraud: Some criminals use stolen SSNs to receive health care under someone else’s name, leaving you with false medical records that can complicate future care.

Take the Equifax data breach back in 2017. This incident exposed the SSNs and personal information of 147 million people. Many of these victims faced issues ranging from fraudulent credit card applications to false tax returns, with some people still dealing with the fallout today. The Equifax case is a perfect example of how serious SSN exposure can be and proof that it happens.

Signs Your Social Security Number Has Been Stolen

Worried your SSN might already be in use? Here are some red flags to watch for:

·         Unexpected Mail: You receive credit card offers, debt collection notices or bills for accounts you didn’t open.

·         Credit Report Surprises: Your credit report shows accounts you don’t recognize or inquiries from unfamiliar sources.

·         Tax Return Issues: The IRS notifies you of multiple tax returns filed under your name, or you’re denied a refund you were expecting.

·         Health Care Records: You notice unfamiliar medical bills or strange entries in your medical records.

How To Check If Your SSN Was Leaked – And What You Can Do To Protect It

Whether you’ve experienced some of these red flags or you just want to check, here are a few ways to do so and ways to protect yourself from becoming a victim:

1.      Monitor Your Credit Report
Start by checking your credit report for any unfamiliar accounts. You’re entitled to a free credit report annually from each of the major credit bureaus (Experian, TransUnion and Equifax). Make it a habit to review these reports for signs of unusual activity.

2.      Use An Identity Theft Protection Service
Services like Experian IdentityWorks or LifeLock can monitor your SSN and notify you if it’s being used in a suspicious way. While they can’t prevent identity theft, they can help you catch and respond to issues faster.

3.      Freeze Your Credit
Freezing your credit is one of the most effective ways to prevent fraud. A freeze restricts access to your credit report, making it much harder for someone to open accounts in your name. You can freeze and unfreeze your credit for free through each of the three major credit bureaus.

4.      Sign Up For SSN Alerts
The Social Security Administration offers an option to set up alerts for certain types of activity, like changes to your Social Security account. While not comprehensive, it’s an extra layer of awareness that can help you catch fraud early.

What To Do Immediately If Your SSN Is Leaked

If you confirm that your SSN is compromised, it’s important to take these actions right away:

1.      File A Report With The FTC
Visit IdentityTheft.gov to file a report with the Federal Trade Commission. This site will guide you through a recovery plan based on your situation.

2.      Contact The Credit Bureaus
Notify the credit bureaus (Experian, Equifax and TransUnion) that your SSN has been compromised. Place a fraud alert on your credit report to make lenders take extra steps to verify your identity before issuing credit.

3.      Freeze Your Credit
If you haven’t already, place a freeze on your credit report to prevent new accounts from being opened in your name.

4.      File A Police Report
If the identity theft has led to financial loss or involves criminal activity, consider filing a report with your local police department. This can be useful documentation for resolving issues with creditors.

5.      Notify Financial Institutions
Contact your bank and any other financial institutions you have accounts with to let them know your SSN has been compromised. They can place alerts on your accounts and monitor for suspicious activity.

Protecting Your Business: Why Cybersecurity Matters

For small and medium-sized businesses, protecting Social Security numbers and other personally identifiable information is essential to business security. A compromised SSN can lead to various security risks, including identity theft for employees and clients, unauthorized access to financial accounts and potential data breaches. Since businesses often store sensitive employee and client information, an SSN leak can expose not only individuals but also the business itself to legal and financial risks, as well as reputational damage.

Ensuring your business has a strong cybersecurity plan, including data encryption, network security and employee education, is the best way to protect sensitive information and prevent data leaks.

If you need help securing your business against data breaches and identity theft, our cybersecurity team is here to support you. Click here to schedule a FREE Security Risk Assessment and safeguard your business from costly cyberthreats.