VoIP Phone Systems

Don’t Be Missing the Mark on Customer Service

Communications across all channels is increasing at a fast pace and companies are falling behind.

Are you willing to let your company continue struggling when it comes to multiple channels of communication? Check out some of these statistics to better understand the relationship between customer expectations and customer service.

Sources: PWC, Deloitte, Accenture, Northridge Group, Salesforce – July 2022

Transform Your Customer Service into an Unforgettable Experience!

Conquer Multichannel Communication Challenges

The challenges of multiple channels of communication, multiple applications, and various data storage locations can be quite complex. Here’s some of the key difficulties your company might already be encountering:

Fragmented Communication: When a business communicates with customers through multiple channels like email, phone, chat, and social media, it becomes challenging to ensure a unified and consistent customer experience. This leads to inconsistent messaging.
Data Dispersal: With different applications and platforms handling customer interactions and storing data, information can become scattered across multiple systems. This dispersal of data makes it difficult to have a complete view of each customer’s history and preferences, hindering effective and personalized customer service.
Data Security and Compliance: When customer data is spread across different storage locations, ensuring data security and compliance becomes more challenging. Each storage location may have different security protocols and compliance requirements, increasing the risk of data breaches and regulatory non-compliance.
Limited Insights: The presence of multiple data storage locations can create data silos, where information is trapped within specific applications or systems. This restricts the ability to gain comprehensive insights from customer data, hindering effective decision-making and personalized customer experiences.

Addressing these challenges requires a cohesive approach that integrates communication channels, consolidates data, ensures data security and compliance, and provides a unified view of customer interactions.

Techspert has an integrated solution that addresses all your needs. It’s called …

All-in-one communication + collaboration + customer management

Use less apps. Get more done.

All conversations in one place with phone, SMS, video, and email together with customer experience and productivity tools.

Work smarter. Grow fearlessly.
Reduce app fatigue by communicating with customers and teams from one tool. Get rid of productivity loss from not having the information you need, when you need it.

Delight customers with great conversations.
Communicate with customers however they come to you and track their conversations and feedback in a single view.