When 8.5 million Windows devices, including those at airlines, banks and hospitals, suddenly displayed the “Blue Screen of Death,” people began to panic. “We are under a cyber-attack!” most speculated. Fortunately, that was not the case, but the real reason behind the outage is alarming and something every business owner should be concerned about.

So, What Happened?

On July 19, 2024, millions of Windows devices crashed, triggering an endless reboot cycle and an unresolvable blue screen. This issue caused massive global disruptions. Airlines had to ground flights, leaving thousands of passengers stranded in airports and unable to book new routes home. Electronic health record software was knocked offline, forcing providers to cancel or delay nonemergency procedures, surgeries and medical visits. Several major banks also went offline, leaving customers unable to access their accounts. These were just some of the significant issues caused by what is now labeled the largest IT outage in history. Almost brings back those Y2K fears, doesn’t it?

If It Wasn’t A Cyber-Attack, What Caused It?

Many worried that the outage was due to a cybersecurity attack, but the source of the problem was a botched software update from CrowdStrike, a leading cybersecurity company. The team behind their endpoint detection and response (EDR) platform, Falcon, configured what should have been a routine sensor update. This update, specifically for Microsoft Windows, unknowingly had a flaw, and due to its tight integration with Windows OS, it resulted in widespread system crashes when it was pushed through.

How could a multibillion-dollar organization release an update with such a serious flaw? Representatives for the company later explained that it was due to a gap in their testing software. The issue stemmed from a flaw in the content validator tool, which failed to detect the problem in the update, leading engineers to believe everything was ready for release. As a result, the update forced Windows systems to enter an endless reboot cycle, displaying the infamous Blue Screen of Death.

As the situation unfolded, CrowdStrike immediately acted to fix the issue, but the damage was already done. Reports from insurers now estimate the outage will cost US Fortune 500 companies upward of $5.4 billion.

Why Should This Concern You?

This event reinforces how integrated technology is in our lives and underscores the significant impact a single software flaw can have on global IT infrastructure. When it comes to your company’s technology management, there is no substitute for having three things:

1. A reliable, knowledgeable IT professional managing your network.
   Accidents happen even in large organizations, as seen with CrowdStrike, but you can reduce your odds of being caught up in an issue like this by working with an experienced IT team. Their expertise and knowledge in updates, backups and constant awareness keep your operations running smoothly and prevent minor hiccups from escalating into full-blown disasters.
2. Rigorous software testing. If you have a reliable IT team, they should handle this for you.
3. A robust disaster recovery plan. Mistakes will happen, and you need to be prepared to take action quickly so you can continue doing business and mitigate damage quickly. Many organizations affected by this outage had to pause business because they had no action plan for a disaster like this. Don’t be caught without plan B if something like this happens in your organization.

Don’t wait until you’re hit with a crisis to take action. Ensure your business is prepared by partnering with an experienced IT team. We offer a FREE, no-obligation Network Assessment where our team of experts will evaluate your current systems, identify potential vulnerabilities and develop a comprehensive plan to safeguard your business against future outages. Your company’s security and continuity depend on it.

Call us at 216-800-7800 or click here to book your FREE Network Assessment today!

The National Cancer Institute in Maryland recently analyzed data from three major US health studies that gathered information on people’s daily multivitamin use. They discovered that people who took daily multivitamins had a 4% higher mortality rate than those who didn’t.

This surprising result echoes a scene from the movie Grumpy Old Men, where a character explains that, despite never exercising and having unhealthy habits, he has outlived many who followed strict health regimens. This highlights a crucial point: shortcuts to achieving meaningful, difficult goals often backfire.

In various aspects of life, including diet, we see that seemingly easy solutions can lead to significant problems. For example, “fat-free” or “sugar-free” labels might encourage overconsumption, negating their benefits. The Atkins diet, promising easy weight loss by avoiding carbs, led to various health issues due to an imbalanced intake. Similarly, weight-loss drugs like Ozempic have resulted in serious health complications, reminding us of the dangers of quick fixes, like Fen-Phen in the 1990s.

In the IT world, shortcuts are equally perilous. Many businesses attempt to meet compliance requirements or protect themselves from data breaches by taking the easiest, cheapest routes. It’s a common mistake to rely on free antivirus or firewall software found through a quick search, underestimating the risks. Small businesses often believe they are too insignificant to be targeted, but cybercriminals target precisely these businesses, knowing they are less likely to have robust protections in place.

Another frequent error is entrusting IT management to an acquaintance or someone with basic tech knowledge but lacking professional expertise. When businesses upgrade to professional IT services, numerous inefficiencies and vulnerabilities are typically discovered. The issue is not the intent but the lack of necessary skills and resources, which significantly increases risk.

Not all shortcuts are detrimental, though. Entrusting IT matters to an experienced managed services provider can be the optimal “easy button.” By partnering with professionals who understand your industry and its specific requirements, you can achieve compliance, security and operational efficiency without the associated stress.

Choosing the right IT provider is crucial. History shows us that experts can be convincing even when wrong, as demonstrated by past medical practices like lobotomies or financial scams like Madoff’s Ponzi scheme. Therefore, it’s vital to thoroughly vet potential IT partners, ask pertinent questions and seek testimonials from other clients.

When deciding which IT provider to let handle your network, take it seriously and don’t blindly follow anyone’s advice. It’s not your responsibility to know every technical thing that needs to happen with your network, but it is your job to ask questions, request testimonials from other clients and hire someone trustworthy. Your company’s security, reputation and, possibly, future depend on you not letting the wrong person come in and muck up your business. That’s one of the reasons I created a FREE guide that you can get here that lists out 21 questions you need to ask anyone before you let them touch your network. It’s a great resource for every business owner to have.

If you’re ready to hand off your IT to a reliable team of experts, our team of experts is ready to manage your network so you can focus on growing your business while we focus on what we do best: protecting it. (You can even check our website for real client reviews!)

To get started and find out what you need, give us a call at 216-800-7800 or click here to book your FREE Cyber Security Risk Assessment now.