How to Make 2024 a Profitable Year

How to Make 2024 a Profitable Year

by | Jan 16, 2024 | Newsletter

 

If you’re hoping to cut costs and boost profitability in 2024 without compromising productivity or efficiency, assessing the technology you use in day-to-day operations is one of the first areas in your business to examine.

We’ve created a road map that you can use to go step-by-step through your organization to determine if and where you can be saving money or utilizing new or better technology to improve operational efficiency.

 

1. Technology Inventory:

 

2. Software Licensing And Subscriptions:

  • Review all software licenses and subscriptions to ensure compliance.
  • Identify any unused or redundant software and eliminate unnecessary expenses.

 

3. Cloud Services Optimization:

  • Evaluate your usage of cloud services and consider optimizing resources based on actual needs.
  • Monitor and adjust cloud service subscriptions to match fluctuating business demands.
  • Evaluate security protocols for cloud-based services to ensure you’re not at risk of a data breach. This can be an expensive problem, so do not skip it.

 

4. Energy Efficiency:

  • Implement energy-efficient practices, such as consolidating servers, using energy-efficient hardware and optimizing data center cooling.
  • Consider virtualization to reduce the number of physical servers, saving both energy and hardware costs.

 

5. Remote Work Infrastructure:

  • Optimize remote work capabilities to support flexible working arrangements. Inefficiency in this area will decrease productivity, inflate costs and increase cyber security risks.
  • Invest in secure collaboration tools and virtual private network (VPN) solutions for remote access.

 

6. Data Storage Optimization:

  • Assess data storage needs and implement data archiving strategies to free up primary storage. Are you saving documents you don’t need? Are there redundant files that should be removed?
  • Consider cloud storage options for scalability and cost-effectiveness.

 

7. Network Performance:

  • Regularly monitor and optimize network performance to ensure faster and more reliable data transfer, reduce downtime, enhance the user experience and support cost savings, ultimately contributing to the overall efficiency and success of your business operations.
  • Implement quality of service (QoS) settings to prioritize critical applications and services.

 

8. IT Security Measures:

  • Regularly update and patch software to address security vulnerabilities.
  • Ensure that antivirus, anti-malware and other security solutions are up-to-date and active.
  • Conduct regular security audits and employee training to prevent security breaches.

NOTE: This cyber security measures list barely scratches the surface. If you haven’t had a professional dig into your security solutions, this needs to be a priority. Data breaches are expensive and can shut a business down. Click here to book a call with our team.

 

9. IT Help Desk Efficiency:

  • Implement or optimize an IT help desk system to streamline support requests.
  • Use a faster, more efficient ticketing system to track and prioritize IT issues, improving response times and resolution rates.

 

10. Mobile Device Management (MDM):

  • Implement MDM solutions to manage and secure mobile devices used by employees.
  • Enforce policies that ensure data security on company-issued or BYOD (bring your own device) devices.

 

11. Vendor Management:

  • Review vendor contracts and negotiate better terms, or explore competitive options.
  • Consolidate vendors where possible to simplify management and potentially reduce costs.
  • Evaluate vendor cyber security practices to ensure your data is as secure as possible. If they are breached and your data is released, you’re still at fault.

 

12. Employee Training Programs:

  • Provide ongoing training programs to enhance employees’ IT skills and awareness.
  • Reduce support costs by empowering employees to troubleshoot common issues independently.

 

13. Energy-Efficient Hardware:

  • Invest in energy-efficient hardware to reduce electricity costs and contribute to environmental sustainability.
  • Consider upgrading to newer, more power-efficient devices when replacing outdated equipment.

 

14. Paperless Initiatives:

  • Explore paperless solutions to reduce printing and document storage costs.
  • Implement digital document management systems for greater efficiency and cost savings.

 

15. Telecommunications Optimization:

 

By systematically addressing these areas, business owners can enhance their IT infrastructure, drive productivity and achieve cost savings that contribute to overall profitability. Regularly revisiting and updating this checklist will help businesses stay agile in the ever-changing landscape of technology and business operations.

 

If you need help implementing the action steps on this list, our team is ready to help. Click here to book a FREE 10-Minute Discovery Call with our team, where we’ll discuss what your company needs and answer questions you might have.

 

 

Be Aware: Newest And Urgent Bank Account Fraud Alert

Be Aware: Newest And Urgent Bank Account Fraud Alert

by | Dec 6, 2023 | Newsletter

The infamous Xenomorph Android malware, known for targeting 56 European banks in 2022, is back and in full force targeting US banks, financial institutions and cryptocurrency wallets.


The cyber security and fraud detection company ThreatFabric has called this one of the most advanced and dangerous Android malware variants they’ve seen.

This malware is being spread mostly by posing as a Chrome browser or Google Play Store update. When a user clicks on the “update,” it installs the malware designed to automate the process of accessing your online accounts and extracting and transferring funds.


Besides being alert to this scam (and you should let your spouse, partners and family know as well), you should be aware of a few ways to protect yourself:

  • Avoid links and attachments in any unsolicited e-mail. Simply previewing a document could infect your device, so never open or click on anything suspicious.
  • To update your browser, simply close it and reopen. You don’t have to download an application to update it. Furthermore, the Google Play Store app will not ask you for an update, so don’t fall for any website alert or text stating you need to download an update.

But remember, bank fraud can manifest itself in several forms, including:

  1. Phishing Scams: Cybercriminals send deceptive e-mails or messages, often impersonating trusted entities like banks or government agencies, to trick you or your employees into revealing sensitive information like login credentials. Sometimes these are facilitated by phone calls, so make sure your team is fully aware of this. The latest MGM hack happened when a hacker called the company’s IT department requesting a password reset.
  2. Check Fraud: Criminals may forge or alter your business’s checks to siphon funds from your account, making it essential for you to secure your checkbook and be careful about sharing or e-mailing your account information. You might consider going checkless to cut down on the chances of your account being hacked.
  3. Unauthorized Wire Transfers: Hackers may compromise your online banking credentials to initiate unauthorized transfers, diverting funds to their accounts.
  4. Account Takeover: Criminals may gain control of your business’s online banking accounts by exploiting weak passwords, reused passwords or security gaps, such as e-mailing your passwords to others or storing your bank password in your browser, allowing them to make unauthorized transactions.
  5. Employee Fraud: Sometimes, even employees may engage in fraudulent activities, such as embezzlement or manipulating financial records.

To protect yourself, use strong, unique passwords for your online banking accounts and never store them in your browser. Also, update your passwords monthly with significant changes to them, using uppercase and lowercase, symbols and numbers that are at least 14 to 16 characters.


Second, always turn on multifactor authentication (MFA) so you’re notified if anyone tries to log into your accounts without your knowledge. Click here to learn more about MFA and the best apps to implement. 


Third, set up alerts for large withdrawals. You can ask your bank to require a physical signature for wire transfers to protect you from someone taking money from your account without your signature.


Fourth, get fraud insurance that specifically covers employee and online theft so you are protected in the event a cybercriminal steals money from your account.


And, as always, make sure you have strong cyber protections in place for ANY 

device that logs into a bank account or critical application. Far too many businesses think that if their data is “in the cloud,” they are safe. Remember, your bank account is “in the cloud,” and the bank likely has a secure portal, but that doesn’t mean YOU can’t be hacked.


If you want to ensure your organization is truly secure, click here to request a free Cyber Security Risk Assessment to see just how protected your organization is against known predators. If you haven’t had an independent third party conduct this audit in the last 6 months, you’re due.


It’s completely free and confidential, without obligation. Voice scams are just the latest in a tsunami of threats aimed at small business owners, with the most susceptible being the ones who never “check the locks” to ensure their current IT company is doing what they should. Claim your complimentary Risk Assessment today.


Prepare Your Business For A Successful 2024

by | Nov 28, 2023 | Newsletter

As we step into the promising realm of 2024, it’s the perfect moment to set ambitious goals for the year ahead. Whether your aim is to boost sales, enhance customer loyalty, or achieve other vital key performance indicators, making intentional and specific resolutions is crucial. Avoid vagueness; instead, start small and build a solid foundation that propels you toward your objectives.

Embracing technology can be a game-changer in achieving your business goals this year. Here are some tech resolutions that can significantly impact your success:

Enhance Your Customer Experience
Most businesses have a website, but the real question is: Is your website driving sales, and are your customers enjoying the experience? If the answer is uncertain, it’s time for a reevaluation. For businesses selling products, ensure that web pages are easy to navigate, and the checkout process is seamless. If your business doesn’t sell products online, leverage your website for informative blogs about your industry or community events.

Consider integrating artificial intelligence chatbots if you haven’t already. These bots work tirelessly, providing customers with instant answers to their inquiries, and some are even capable of learning for more personalized communication.

Strengthen Your Cybersecurity
Cyberthreats persist on a daily basis, posing risks to businesses of all sizes. Take time this month to assess your cybersecurity practices and identify areas for improvement. Update outdated hardware promptly and stay vigilant about software updates, which often include essential patches against new cyber threats.

Crucially, prioritize employee education in your cybersecurity plan. Conduct cybersecurity training for your entire team at least once a year, covering topics such as password security, recognizing phishing scams, maintaining social media etiquette, and stressing the importance of safeguarding company and customer data.

Leverage Managed Services Providers (MSPs)
For small-business IT needs, Managed Services Providers (MSPs) offer a comprehensive solution, handling tasks behind the scenes. This allows you and your team to focus on core responsibilities. MSPs manage data backup and disaster recovery, enhance computer systems and networks, and ensure timely software updates. They can proactively identify and address issues before they escalate. The affordability of MSPs has increased in recent years, making it an opportune time to consider hiring one to fortify your business against cyber threats.

The dawn of a new year is a chance to recalibrate and refocus on improving your business. To turn aspirations into reality, strategic planning is essential. By implementing these resolutions, you’ll witness tangible benefits that positively impact your business.

Ready to take the next step in fortifying your business? Schedule a free discovery assessment with us to identify how our expertise can elevate your tech resolutions. Contact us today!

Turkey and Technology: A Thanksgiving Toast to Our Valued Clients

Turkey and Technology: A Thanksgiving Toast to Our Valued Clients

by | Nov 21, 2023 | Newsletter

As the autumn leaves paint a vibrant tapestry and the aroma of roasting turkey fills the air, it’s a sure sign that Thanksgiving is just around the corner. Beyond the delicious feasts and cherished family gatherings, Thanksgiving offers a unique opportunity to reflect on gratitude and appreciate the meaningful aspects of our lives. At Techspert, we find ourselves particularly grateful for the incredible clients who entrust us with their technological needs.

Thanksgiving, at its core, is a celebration of gratitude and appreciation. It serves as a reminder to pause and reflect on the positive aspects of our lives, fostering a sense of thankfulness for the relationships and experiences that shape us. Similarly, in the world of managed services, cultivating a culture of gratitude is not just a seasonal affair but a year-round practice.

At Techspert, we understand that our success is intricately tied to the trust and partnership we share with our clients. In the fast-paced digital landscape, businesses rely on technology more than ever, and we are privileged to be the ones helping them navigate this complex terrain. Our clients are more than just business relationships; they are our partners on the journey toward technological excellence.

Just like the varied dishes that make up a Thanksgiving feast, our clients come from diverse industries, each with its own set of challenges and aspirations. Whether it’s providing robust cybersecurity solutions, optimizing IT infrastructure, or ensuring seamless communication through cloud services, we take pride in tailoring our services to meet the unique needs of each client.

This Thanksgiving, we extend our heartfelt thanks to our clients for their continued trust and partnership. It is through their feedback, collaboration, and shared successes that we find inspiration to continually improve and innovate. In the spirit of the holiday, we encourage everyone to take a moment to express gratitude for the relationships that make a positive impact on their lives.

As we gather around the metaphorical table of technology, we also want to express our commitment to excellence. Our team at Techspert is dedicated to providing top-notch managed services, ensuring that our clients can focus on their core business while we handle the intricacies of their IT infrastructure.

To express our gratitude in a tangible way, we are offering a FREE consultation to both existing and potential clients. Whether you’re looking to enhance your cybersecurity, streamline your IT processes, or explore new opportunities in the digital landscape, our team is ready to assist. Let’s continue this journey together, building a future where technology empowers and inspires.

This Thanksgiving let’s not only savor the turkey and pumpkin pie but also relish the relationships that make our professional lives richer. From all of us at Techspert, Happy Thanksgiving!


10 Things Every Business Owner Should Know About Cyber Security

10 Things Every Business Owner Should Know About Cyber Security

by | Nov 15, 2023 | Newsletter

Have you started business planning for 2024? The last few months of the year can get hectic, between trying to close out the end of the quarter strong and mapping out your plan to ramp things up in the new year. One area that small business owners often skip over when creating their new year strategy is cyber security planning. Cyber security is NOT an IT decision, it’s a business decision. Your company hinges on your ability to keep your data – and your clients’ – safe from cybercriminals.

To create a reliable plan for the next year, there are a few cyber security basics that every business owner needs to be aware of to avoid being the next victim of a data breach. Cyber issues are becoming such a regular occurrence that it’s easy to become desensitized to the effects of data breaches, which can leave you vulnerable to an attack.

Here are 10 BIG takeaways about cyber security that you should keep in mind. Your security depends on it!

1. No business is too small.
Hackers love that small business owners think this way because it makes them an easy target. If you have money or data of any size or amount, you are at risk.

Takeaway – Protect your business and consult a cyber security expert on what you need.


2. Your employees are putting you at risk.
They are not likely doing it on purpose, but human error is the #1 issue with cybercrime. Whether it’s a bad link that is clicked or a malicious attachment that is downloaded, these small “accidents” can create huge problems for your business.

Takeaway – Invest some of your budget in cyber security training for your team.


3. Software needs to be updated when you’re notified about it.
This is true for your web browsers too. If you get a notification about an available update, it often means that a bug or a vulnerability needs to be patched. If you don’t patch it, that’s a little hole in your network that hackers can and will find.

Takeaway – Have your IT team run automatic updates and always manually update if prompted.


4. Back up your data.
Disasters happen, whether natural, like a tornado or flood wiping out your office, or a cybercriminal locking down your network and ransoming you to return it. Having a backup will allow you to reduce downtime and further damage to your business.

Takeaway – Have an off-site backup and test it regularly to ensure it works properly.


5. Use a VPN when working outside of the office.
If you’re on vacation, working while traveling or even working at the local coffee shop, connecting to public WiFi can put you at risk. Hackers can break into unsecured WiFi or set up fake ones, hoping you will connect to them.

Takeaway – Use a VPN, or virtual private network, to keep your network safe from hackers while on the go.


6. Data breaches are expensive.
The cost of data breaches puts most small companies that get hacked out of business within six months. These can range from hundreds of thousands to millions of dollars, depending on the damage done.

Takeaway – Invest in cyber security. Don’t play around and risk everything you worked hard to build.


7. Having cyber insurance doesn’t mean you’re covered if you’re hacked.
If you’re hacked, cyber insurance doesn’t automatically cover you. Insurance agents will check to make sure you’ve done everything in your power to prevent the attack. If you haven’t, your claim can be denied.

Takeaway – Read the fine print on cyber insurance policies and make sure you’re following all requirements.


8. Compliance doesn’t mean you’re secure.
Being compliant means you are fulfilling all the requirements that the government has issued. This does not mean you are 100% secure; it means you have implemented the basics.

Takeaway– Consult with a cyber security professional who deals with clients in your industry to make sure that you’re not only compliant but that you have the proper security systems in place to protect your organization.


9. Basic antivirus and firewalls are not enough.
These are helpful, but they aren’t enough to keep you secure. Hackers are routinely finding ways to break through this software, so if you’re not implementing other security measures, you’re at risk.

Takeaway – Consult with a cyber security professional to find out what you need. It’s often not as expensive as people think and will cost you WAY less if you ever become a victim of a data breach.


10. You’ll be the one who people hold accountable if you’re hacked.
When it comes to data breaches, whether you’re at fault or not, you’ll be the one to catch the blame from your customers, employees, attorneys, the media and more, and it will be ugly.

Takeaway – You can prevent this by taking a proactive approach to cyber security.

Take your security seriously in 2024. We offer a FREE, no-obligation Security Assessment. Even if you already have a cyber security company you work with, it can’t hurt to have a second expert opinion to assess if and where you’re vulnerable to an attack.

We have limited spots available and expect to fill up before the holiday break, so if you’re interested, click here to book your assessment with our team now.

The Danger Of Holiday Phishing Scams: How To Recognize And Avoid Them To Stay Safe This Holiday Season

The Danger Of Holiday Phishing Scams: How To Recognize And Avoid Them To Stay Safe This Holiday Season

by | Nov 8, 2023 | Newsletter

The holiday season is in full swing, which means so are the cybercriminals! While you’re making holiday gift lists, they’re plotting and scheming new ways to take advantage of unsuspecting online shoppers. Holiday phishing scams have become an all-too-common threat, targeting customers to steal personal information, financial data and even identities.

To help reduce the chances that a cybercriminal will ruin your much-deserved holiday fun, we’ve outlined a few of the most common and dangerous scams that you should be on the lookout for, how they work and tips to help you avoid becoming their next victim.

Understanding Holiday Phishing Scams:

Phishing is a deceptive technique cybercriminals use to trick individuals into sharing sensitive information such as passwords, credit card details or Social Security numbers. During the holiday season, these scams often take on a festive disguise, tricking victims with holiday-themed e-mails, messages and websites. 

Whether you’re ordering gifts for clients or friends and family, here are some common tactics used by holiday phishing scammers to be aware of:

  1. Holiday-Themed E-mails: Scammers send e-mails that appear to be from trusted sources like your favorite retailers or even beloved charities. These e-mails look legit and usually offer fake exclusive holiday deals, order confirmations or requests for donations. Inside the e-mail, there is usually a link that leads to a fake website designed to steal your information or your money, or even install dangerous malware on your computer.
  2. Fake Promotions: Cybercriminals create fake holiday promotions and discounts that seem too good to be true. Unsuspecting victims see a great deal from a spoof e-mail account and are enticed to click on links or download attachments that can contain malware or lead to phishing websites. Sometimes cybercriminals aren’t looking to install malware but instead hoping to steal your money. They’ll duplicate popular retailer websites or set up their own, so when you make a purchase, they’ll collect the money, but you’ll never receive your order. These sites are often difficult to track, making it hard to get your money back.
  3. Delivery Notifications: With the increase in online shopping during the holidays, scammers send fake delivery notifications, claiming that a package is on its way or that there’s a problem with an order. These e-mails may prompt recipients to click on links or download attachments containing malicious software.
  4. Social Engineering: Scammers may impersonate friends or family members via e-mail or social media, asking for money or personal information under the guise of a holiday emergency or gift exchange. This is a common scam against seniors – who might not realize that the profile requesting money from them that was made “three days ago” isn’t actually their granddaughter – and young teenagers who don’t know fake profiles are an issue.

Recognizing and Avoiding Holiday Phishing Scams:

Now that we understand how holiday phishing scams operate, it’s essential to know how to recognize and avoid falling victim to them.

  1. Verify The Sender: Always check the sender’s e-mail address or domain. Be cautious of misspelled or suspicious e-mail addresses. Legitimate companies and organizations use official domains for their communication.
  2. Don’t Click On Suspicious Links: Hover your mouse over links to see the actual URL they lead to. Be wary of shortened links or URLs that don’t match the sender’s domain. If in doubt, visit the website directly by typing the URL into your browser.
  3. Beware Of Urgency And Pressure: Scammers often create a sense of urgency, claiming limited-time offers or imminent problems. Take your time to verify the authenticity of any claims before taking action.
  4. Double-Check Websites: Before entering personal or financial information on a website, ensure it’s secure. Look for “https://” in the URL, a padlock icon in the address bar and a valid SSL certificate.
  5. Use Two-Factor Authentication (2FA): Enable 2FA wherever possible, especially for online shopping and banking accounts. This provides an extra layer of security, even if your password is compromised.
  6. Educate Yourself And Others: Stay informed about current phishing tactics and share this knowledge with friends and family. The more people are aware, the harder it becomes for scammers to succeed.
  7. Protect Personal Information: Avoid sharing sensitive information via e-mail or text messages, even if the request seems legitimate. Use secure channels for such communication.

While the holiday season is a time for celebration and togetherness, it’s crucial to remain vigilant against holiday phishing scams. Cybercriminals prey on the festive spirit and increased online activity during this time. By recognizing the signs of phishing attempts and following best practices for online security, you can protect yourself and ensure a safe and joyous holiday season for you and your loved ones.

Business owners: If your staff will be ordering gifts online for clients, make sure they know how to spot a phishing attack and that your network is properly secured in case something slips through the cracks. You don’t want your organization to be negatively impacted by extending holiday goodwill. If you aren’t sure if you’re protected, please give us a call or schedule a 30-minute discovery session with our team. We can help give you peace of mind this holiday season. Click here to book now, and happy holidays!