TotalCare Managed Technology Services & IT

What is an MSP?

You may have come across the term MSP. But what does it really mean? A Managed Services Provider offers a comprehensive team of IT professionals to support all your IT and technology related needs, at a fraction of the cost of hiring your own staff to cover the diverse technology expertise needed to keep your business running smoothly.

We are equipped to oversee your entire IT infrastructure around the clock, every day of the year, utilizing advanced tools for Advanced Cybersecurity and optimization across all computers and servers.

Our incident-management platform (ticketing system) diligently tracks any issues you may encounter, ensuring a documented path to speedy resolution.

We recommend Outsourcing your IT in the following scenarios:

• When the job requires a highly specialized skill that is better handled by a team of experts. For example, cyber security is one of the most outsourced functions of IT and is growing. That’s because protecting an organization against cybercrime is a business-critical function that cannot be pushed onto an individual IT person or team that lacks the deep knowledge, tools and expertise required. Another example would be a critical migration project of on-premise networks to the cloud.
• To save a considerable amount of time and money. Whenever you can find a vendor who can take on the tasks you’re looking to hire for, they not only save you an enormous amount of time regarding finding, interviewing, hiring and training new employees, but also save you money in HR, payroll and insurance costs. Specific to IT, you will also save money by not having to purchase the IT management tools, programs and applications they need to do their job properly.
• When you need a flexible workforce. If you have a seasonal business, or if you want the ability to scale up or down quickly, outsourcing is always the faster, less expensive option.
• You simply don’t want the added difficulty of hiring and managing an IT department. For starters, the talent pool out there is brutal; simply finding a good IT person of any caliber is difficult. Then you must take into consideration a “Plan B” if they leave or are suddenly unable to work. If you don’t have someone who knows your systems as a backup, you can go through a VERY painful period of trying to hobble along until you replace them. This is why many of our larger clients who HAVE internal IT choose our Co-MITS, which is short for Co-Managed IT Services.