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TotalCare Managed Technology Services & IT

What is an MSP?

You may have heard the acronym MSP.  What is it?  A Managed Services Provider, generally speaking, can provide an entire team of IT professionals at a much lower cost than hiring your own staff to cover all areas of technology expertise required to run your business. 

We have the capability to manage your entire IT infrastructure 24x7x365 by utilizing software platforms for customized process automation on physical devices like servers, computers, and laptops.  Our incident-management platform keeps track of any issues you may experience along with a documented progress to resolution. 

This video helps to explain the concept.

Make your IT spending worth it.

Techspert’s got your back. Let us deliver true value and cybersecurity to your business so you can focus on growing, not IT problems.

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Our TotalCare Solutions

Techspert’s TotalCare solutions encompass all aspects of your technology footprint. We offer three options of coverage to make it simple for you.*

[Tap On A Row To Expand]

✓ Included     + Add-on

GUARANTEES
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
Information Privacy
✓
✓
✓
3rd-Party Cybersecurity Audit to Ensure Our Security
✓
✓
✓
Make Things Right
✓
✓
✓
100% Satisfaction
✓
✓
✓
Live Call Answering
✓
✓
✓
MANAGED SUPPORT
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
Monday - Friday 8:30 AM EST - 5:00 PM EST
Remote: Hourly Rate
Remote: Discounted Rate
✓
Monday - Friday 8:30 AM EST - 5:00 PM EST
On-Site: Hourly Rate + Travel Time
On-Site: Discounted Rate + Travel Time
✓
After-Hours & Weekend Support
Remote: Hourly Rate
Remote: Discounted Rate
Remote: Discounted Rate
After-Hours & Weekend Support
On-Site: Hourly Rate + Travel Time
On-Site: Discounted Rate + Travel Time
On-Site: Discounted Rate + Travel Time
Holiday Support
Remote: Hourly Rate
Remote: Discounted Rate
Remote: Discounted Rate
Holiday Support
On-Site: Hourly Rate + Travel Time
On-Site: Discounted Rate + Travel Time
On-Site: Discounted Rate + Travel Time
Emergency Remote Response
2 Hours or less
1 Hour or less
1 Hour or less
Emergency On-Site Response
As Available
Same Calendar Day
Same Calendar Day
Small Projects (2 hours or less)
✓
PROACTIVE CLIENT MANAGEMENT
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
Payment and Invoice Portal
✓
✓
✓
Self-Service Portal
✓
✓
✓
Weekly Tech Tips
✓
✓
✓
Technology/Strategic Business Reviews
✓
✓
Periodic Security Assessments
✓
✓
MANAGED USER CORE
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
2FA/MFA
✓
✓
Email SPAM Filtering
✓
✓
Phishing Simulation
✓
✓
Available Cybersecurity Awareness Videos
✓
✓
Password Vault
✓
✓
Microsoft 365 or Google Workspace License Management
✓
✓
Whitelist/Blacklist Email Management
✓
✓
Provision Users
✓
Microsoft 365 Cloud (SIEM) Monitoring
✓
Microsoft 365 or Google Workspace Account Backup
✓
MANAGED COMPUTER CORE
BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
PROFESSIONAL SERVICES
PROFESSIONAL SERVICES
PROFESSIONAL SERVICES
Microsoft 365 License Management
✓
Support and Incident Resolution
✓
Provision Computers *Services Only; All Hardware and Software at Additional Cost
1 Computer Per Month No Carryover
Software Install *Services Only; All Hardware and Software at Additional Cost
✓
COMPUTER CYBERSECURITY DEFENSES
COMPUTER CYBERSECURITY DEFENSES
COMPUTER CYBERSECURITY DEFENSES
AI Enhanced Endpoint Protection
✓
✓
✓
Application Control
✓
✓
VPN Client
✓
✓
Zero Trust Software Whitelisting
✓
✓
SIEM
✓
✓
MDR/SOC
✓
✓
Computer Data Backup
+
+
Hard Drive Encryption
+
+
Cybersecurity Event Remediation
+
+
PROACTIVE MONITORING & MAINTENANCE
PROACTIVE MONITORING & MAINTENANCE
PROACTIVE MONITORING & MAINTENANCE
24/7/365 Proactive Management & Alerts
✓
✓
✓
Scheduled Preventative Maintenance
✓
✓
✓
Microsoft/Windows Patching
✓
✓
✓
3rd-Party Application Patching (Adobe, Chrome, Edge Mozilla…)
✓
✓
✓
Automatic Escalation & Resolution Alerts
✓
✓
✓
Service Auto-Healing
✓
✓
✓
Custom Alerts
✓
Automated Software Deployment
✓
MANAGED SERVER CORE
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
BDR Appliance Backup
✓
✓
24/7/365 Proactive Management & Alerts
✓
✓
Microsoft/Windows Patching
✓
✓
3rd-Party Application Patching (Adobe, Chrome, Edge Mozilla…)
✓
✓
Automatic Escalation & Resolution Alerts
✓
✓
Service Auto-Healing
✓
✓
Custom Alerts
✓
Firmware Updates
✓
Remote Support and Fix Server Issues
✓
On-site Support and Fix Server Issues
✓
24/7/365 NOC
✓
MANAGED SITE SERVICES
TotalCare BASIC
TotalCare ADVANCED CYBERSECURITY
TotalCare COMPLETE
Next-Gen Firewall with Total Security Suite
✓
✓
Dark Web Monitoring
✓
✓
Network Monitoring and Alerts for All Computers
✓
✓
Network Security Assessment Reporting
✓
✓
Hardware Inventory and LifeCycle Reports
✓
✓
Disaster Recovery Plan
✓
✓
Site-to-Site VPN
+
+

✓ Included     + Add-on

*  Options may change without notice. Actual proposal will be up to date.

We got your back, remember?

Learn about what Techspert can do for your growing business. We’ll give you security you can trust.

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How can we serve you today?

 



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